Have a question before you order? Find answers about shipping, tracking, returns and choosing the right kitchen products below. For help with a specific item or order, contact our team or email support@justforthekitchen.com.
Shipping & orders
1. Is shipping free?
Yes. Shipping is free for all orders within the United States and Canada. See our Shipping Policy for details.
2. Where do you ship?
We currently ship to the United States and Canada. We do not ship to P.O. boxes, APO/FPO addresses or US territories at this time. Delivery availability for your selected items is confirmed at checkout.
3. How long will my order take to arrive?
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing the next business day. Delivery times vary by product and supplier; check the estimate on the product page and at checkout. Our general shipping windows are 3–8 business days for most US domestic orders and 7–15 business days for select products and some Canada orders. These are estimates, not guaranteed arrival dates.
4. How do I track my order?
Once your order ships, we email you a shipping confirmation with tracking information. Follow the tracking link in that email, or use your tracking number on our Track Order page. If tracking has not updated within 7 business days of shipment, email us with your order number so we can investigate.
5. Can I change my shipping address or cancel an order?
Email support@justforthekitchen.com as soon as possible with your order number and request. We will do our best to help before dispatch, but processing begins quickly and changes or cancellation cannot be guaranteed. Address corrections cannot be guaranteed once an order has shipped.
6. What should I do if my order is delayed?
Check the tracking link and the delivery estimate for your item. If your order has not arrived within 10 days past its estimated delivery date, email us with your order number. We will investigate with the carrier. For orders confirmed lost in transit, we arrange a replacement or full refund at no cost to you.
Returns & order problems
7. What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, unwashed and in the condition received, with their original packaging, labels and tags, plus proof of purchase. Personalised or custom-made products, clearance or final sale items, and gift cards are not returnable. Read the full Return & Refund Policy before starting a return.
8. How do I start a return, and who pays return shipping?
Email us with your order number and a brief explanation. Our team will review your request and respond within 1–2 business days with instructions and a confirmed return address. Please wait for written authorisation before sending anything back. Return shipping is your responsibility unless the return is due to a verified defect or an error on our part. Use a trackable shipping service.
9. What if my item arrives damaged, defective or incorrect?
Please contact us within 48 hours of delivery at support@justforthekitchen.com. Include your order number and at least one photo showing the issue. Keep the packaging, as it may be needed for a carrier claim. For verified defects or errors on our part, we cover return shipping and provide a full refund or replacement at no additional cost.
10. When will I receive my refund? Do you offer exchanges?
After your return is received and inspected, we notify you by email. Approved refunds are processed within 10 business days to your original payment method. Funds usually appear within 5–10 business days after processing, depending on your bank or card issuer. We do not currently offer direct exchanges; return the original item through the approved process and place a separate order for the item you want.
Product help & customer support
11. How do I check set contents, sizes and product care?
Check the product description and select the size, colour or piece-count option you want before adding it to your cart. Set contents, dimensions, materials, dishwasher suitability, oven limits and cooktop compatibility vary by product. Follow the manufacturer's instructions supplied with your item. If a detail is unclear, send us the product name or link and your question before purchasing.
12. How can I contact you?
Use our Contact page, email support@justforthekitchen.com, or call 201-785-7648. Our support team responds to enquiries within 1–2 business days. For order help, share your order number privately by email or the contact form. Please do not post personal or order details in public social media comments, and never send payment-card details or passwords.
For complete terms, please refer to our Shipping Policy and Return & Refund Policy.
