Refund policy
Return & Refund Policy
Just For The Kitchen
We stand behind every product we sell. If something isn't right with your order, we'll make it right — quickly and without unnecessary friction.
---
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify, items must meet all of the following conditions:
- Returned in original packaging, including box, labels, and tags
- Unused, unwashed, and in the same condition as received
- Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be approved for return.
---
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery at support@justforthekitchen.com. Include your order number and at least one photo of the issue.
We will cover return shipping for all verified defects or errors on our part and will issue a full refund or send a replacement at no additional cost.
---
Non-Returnable Items
The following items are not eligible for return:
- Personalised or custom-made products
- Clearance or final sale items
- Gift cards
If you're unsure whether your item is eligible, contact us before initiating a return.
---
How to Start a Return
1. Email support@justforthekitchen.com with your order number and a brief description of the issue.
2. Our team will review your request and respond within 1–2 business days with instructions and a confirmed return address.
3. Ship your item using a trackable service. We recommend purchasing shipping insurance, as we cannot be held responsible for items lost in transit.
4. Do not ship items back without prior written authorisation — unauthorised returns cannot be processed.
---
Return Shipping Costs
Unless your return is due to a defect or an error on our part, return shipping costs are the customer's responsibility.
---
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 10 business days and issued to your original payment method. Most refunds appear in your account within 5–10 business days of processing, depending on your bank or card issuer.
---
Exchanges
We do not currently offer direct exchanges. If you'd like a different item, please return your original order and place a new order separately. Once your return is approved, your refund will be processed as above.
---
Questions?
Our support team is here to help. Reach us at support@justforthekitchen.com and we'll get back to you within 1–2 business days.
Just For The Kitchen LLC
We appreciate your business and thank you for shopping at Just For The Kitchen. If you need assistance with your order or have any questions about our return policy, please reach out to us at support@justforthekitchen.com.
Just For The Kitchen LLC.